• This year, Starbucks rolled out a policy requiring baristas to add handwritten notes on every cup. • The policy outlines discipline up to termination for failing to follow the rules. • Baristas told Business Insider the policy has been inconsistently applied and makes their job harder.

The viral video of a Starbucks barista declining to put "Charlie Kirk" on a customer's cup, citing corporate policy, has brought scrutiny to the company's requirement that staff write on every beverage.

The mandate, intended to improve the customer experience, is a source of frustration for some baristas — because failing to do it, or writing the wrong thing, can have consequences.

Internal guidelines reviewed by Business Insider outline specific rules for notes and disciplinary guidelines for infra

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