Optus boss Stephen Rue admits procedures weren’t followed as WA Police were left in the dark over 000 outage

The deadly catalogue of errors made by Optus in its dealing with a triple-0 outage that left three dead has become clearer, with WA Police revealing they were kept in the dark about the connection issues for almost 24 hours — and then assured it was only minor.

Optus boss Stephen Rue also revealed on Sunday that five people complained to the telco about not being able to connect to triple-0 during the outage — three more than previously thought — but no alarm was raised.

The chief executive added “established processes were not followed” during the outage, caused when the telco updated its systems on Thursday.

It led to a 13-hour period during which more than 600 customers in WA, South Australia and the Northern Territory could not contact emergency services.

Three people died as a res