One of the world’s biggest travel websites refused for months to refund a customer who needed to cancel his holiday after being diagnosed with terminal cancer, The i Paper can reveal.

Booking.com had said it would not return approximately £1,300 to Anthony Giles, 70, even after being provided with evidence that he had an inoperable brain tumour.

In an email to the company, his wife Marguerite described Booking.com as “completely heartless”.

The couple were finally provided with a refund after The i Paper contacted Booking.com – five months after they first tried to cancel their trip. New Feature

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Anthony booked flights to Seville and Frankfurt through Booking.com last year before doctors diagnosed him with glioblastoma, the most

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