E xorbitant out-of-pocket costs, outright claim denials, even AI-bot responses are just a few of the pain points for healthcare providers and patients trying to access healthcare insurance in the Southeast Valley and Arizona.

And they brought their complaints Sept. 15 to state Attorney General Kris Mayes at a town hall in Gilbert as she held the first of several “listening sessions” about a subject she may take action on.

“From the stories that Arizonans have shared with the public, we are concerned that some health insurance companies may be participating in potentially unlawful practices," Mayes stated in announcing the sessions two weeks ago.

Last week, patients and healthcare providers at the Southeast Regional Library laid their frustration and anger as they share their trials in

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