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Insurance companies are letting consumers down badly. Today Which? is calling for a fundamental reset of the marke t, says Rocio Concha

Which? is today using its statutory powers to submit a super-complaint to the Financial Conduct Authority, calling for a fundamental reset in how home and travel insurance companies treat their millions of customers.

Insurance is not a luxury product, but an essential purchase for tens of millions of people. It is critical to the functioning of our economy, supporting household financial resilience, which ultimately facilitates economic growth.

Insurance is one of the few products we buy, hoping never to use. But when a claim goes wrong, the consequences can wreak havoc on people’s lives in the aftermath of

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