We think deep, but we often talk shallow.

If you've ever argued with a partner, you understand this. You might fight about who should clean the sink, but it's not really about the sink — it's about something deeper, like feeling unappreciated. But because big things are hard to talk about , we often express ourselves through little things.

The same thing happens at work. A coworker might snap at you. A client might complain about something small and meaningless. Your job is to figure out what they're really saying — because that's the only way to really solve the issue.

Recently, I came across 10 magic words that do exactly this. It might be the most clarifying sentence you'll ever speak.

Whenever someone acts strange or upset, just say this: "It seems like you've got a reason

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