The Government Accountability Office (GAO) has now confirmed what service members and families already knew from bitter experience: U.S. Transportation Command ( TRANSCOM ) failed them in the rollout of the $17.9 billion Global Household Goods Contract ( GHC ). Missed pickups, last-minute cancellations, delayed deliveries, and property damage were not isolated mishaps but symptoms of a systemic breakdown that GAO documented in detail.

The GAO report shows that TRANSCOM awarded the contract without verifying capacity, failed to oversee execution, paid for services never rendered, and applied reporting practices that concealed the worst failures. Despite documenting these failures and more, the GAO report offered only a single recommendation: collect better data. It made no call for

See Full Page