HCLTech, a leading global technology company, today announced the findings of its latest payments industry research. The research underscores a payments industry advancing rapidly toward an AI-enabled, autonomous future, while simultaneously confronting significant challenges related to trust, regulatory preparedness, and the constraints of legacy systems and infrastructure.

The repok highlights a paradox: while AI is seen as essential for balancing frictionless customer experiences with fraud protection, organizations lack the governance and infrastructure to deploy it responsibly. Nearly half (49%) operate without formal AI policies, and concerns about hallucinations, synthetic fraud and data leakage are widespread. This is truer for continental Europe, where only 19% of European execu

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