When Alice Hodges had to cancel a planned upcoming trip for medical reasons, she figured getting a refund for her flight would be easy since she purchased insurance.

The Delran, Burlington County, woman was set to travel to Vietnam to visit her son and his family and meet her newborn grandson. She booked her flights through the third-party booking site Trip.com, and at checkout, she also purchased insurance, allowing her to cancel for any reason.

In all, she spent more than $1,800. But ultimately, after she was forced to cancel, Hodges was only offered a voucher for a future flight.

"I said I don't want a voucher I paid you," she said. "I didn't know what else to do, and I watch Channel 3 all the time, and Josh [Sidorowicz] In Your Corner came on."

After months of trying to get a full

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