American Airlines ditches bag sizers at airport boarding gates

The Brief

American Airlines has removed metal bag sizers at boarding gates across the U.S.

Gate agents will use their judgment if a bag appears oversized for a carry-on.

Lobby bag sizers will remain in place for customers to check bags.

American Airlines on Monday removed bag sizers at its boarding gates across the U.S. meaning fliers won’t have to squeeze their bags inside the metal contraptions to make sure their bag will fit in the overhead compartment. The change was first reported by View From The Wing , who obtained an internal memo sent to American Airlines employees.

Why American Airlines removed bag checkers at airport gates

Dig deeper:

In a Sept. 30 memo to its customer care team members, American Airlines said the change is part of their process to improve customer exp