Kimberly Draxler was in shock when she called her mortgage lender in April and was told her four-bedroom home in Hillview, Kentucky, would be sold out from under her in a matter of days.

Though she had been alerted that something might be wrong by a letter in the mail from an attorney offering assistance in warding off foreclosure, she said her lender never informed her that she was about to lose her home.

"They never called me and told me they were just going to rip my house right underneath me," Draxler told CBS News.

Draxler's lender said it notifies all borrowers of a possible foreclosure by mail and by phone throughout the process, in compliance with federal debt collection rules.

Before learning that her home was entering foreclosure, Draxler, who is 57 and on disability, said sh

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