COLLEGE PARK, Ga. - College Park could soon become the first city in metro Atlanta to hire non-human help.

On Monday the city council discussed using artificial intelligence to assist residents with everyday questions, from parking tickets to trash pickup.

What we know:

City council members are weighing a roughly $54,000-a-year proposal from the company Carahsoft Polimorphic to add AI technology across nearly every department, from santitation to recreation.

Representatives from the company told council Monday that the system would include both a chatbot and a voice-based AI agent designed to handle basic inquiries.

"It’s an option for residents to self-service some of their inquiries while taking some of the load off frontline staff," the Carahsoft staff member said.

City official

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