When a human being is given too many choices, he gets befuddled. Some online booking platforms drive you crazy with options, and then clean you out

This is the story of a foolish man who tried to book two plane tickets and ended up paying the price of three. Needless to add, I was that idiot. My folly was booking through an online travel company, which recently replaced all human interactions with an inane AI chatbot.

I needed a ticket to go from Bangkok to Mumbai on October 8, tomorrow. The company’s cheapest fare, R11,518, was from IndiGo, masters of the art of the add-on. I feel lucky sometimes that take-off and landing are not optional add-ons. Read More

I noticed a button below the website header with the words ‘Zero Cancellation Fee’. Who wouldn’t select it? I did.

Once I’d pi

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