Failure to follow existing guidelines on how to use AI safely is putting organisations at risk of receiving error-ridden work from professional services firms such as Deloitte, experts warn, as the use of the technology spreads across the sector.

Deloitte has been forced to provide a partial refund to the federal government after it used artificial intelligence in the creation of a $440,000 error-tainted report for the Department of Employment and Workplace Relations.

The July report for the Department of Employment and Workplace Relations (DEWR) was quietly updated online last week to delete references and footnotes to people and papers that don’t exist.

Deloitte said: “The matter has been resolved directly with the client.” The report’s conclusions did not change with the update.

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