CS Setty, Chairperson, SBI discusses India’s journey towards financial inclusion and the next frontier in making banking more accessible. While India’s policy approach has been progressive and open to innovation, the simplification of KYC (Know Your Customer) remains a key focus area for the future. He emphasizes that as millions of new customers join the formal financial system, streamlining KYC and re-KYC processes will be crucial — and SBI is taking the lead by working with regulators and policymakers to make banking simpler, faster, and more inclusive.

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