LAS VEGAS (KTNV) — State investigators with the Nevada Public Utilities Commission (PUC) say NV Energy tried to break a promise not to charge customers for repairs caused by the utility's own negligence, marking the second time this year that PUC staff has caught the monopoly utility trying to pass inappropriate charges to ratepayers .

The PUC found that NV Energy violated Nevada's "One Call" law twice in late 2022, then attempted to include repair costs in a rate hike after promising not to charge customers for the damage.

Nevada's One Call law requires homeowners and contractors to call 811 before digging to protect against accidentally hitting underground gas, water or electric lines. The call must be made at least two business days before digging to have underground utilities locat

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