How would you feel if you instantly lost your Facebook or Instagram page without a hint of warning or preparation? What would you do about it after accumulating years of posts, photos, moments and memories that were permanently removed, with no ability to retrieve it?

“The stress and anxiety that I have been put under due to this situation is at a level that I cannot even begin to express,” said 29-year-old Josh Mertz. “It has affected my life in so many different ways, ranging from professional to personal to financial, and of course mental and psychological.”

Three years ago, during Labor Day weekend, the Indiana man received several alarming emails from Meta, the parent company that oversees Facebook, stating that his password had been changed and a login was detected from Vietnam. A

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