Western Australia’s state-owned energy utility has admitted to overcharging customers to the tune of $40 million over the past 15 years.
Synergy announced the overpayment, which related to closed accounts being charged, on Friday morning with about 174,000 customers affected.
Synergy has admitted overcharging customers who closed their accounts. Credit: Bethany Rae
“In many cases, this has happened because Synergy’s allowed customers to continue to pay to their closed account, even in the absence of a bill,” chief executive Kurt Baker told ABC Perth.
In a statement, Synergy said it had identified all impacted customers and would contact them directly, with more than half the overpayments $100 or less.
Some of the payments date back to 2009 and were made to Synergy via a range of m