For the family that runs Kim Hung Jewelry in San Jose, Sep. 5 is a day they'll never forget.

What was once a thriving shop now sits boarded up, a reminder of the smash-and-grab robbery that changed everything . The family said 10 people stormed their San Jose store, after a stolen Jeep rammed into the storefront.

Surveillance video shows the suspects smashing display cases and grabbing whatever they could before fleeing. During the chaos, the family's 88-year-old uncle, the man who built and ran the business, was shoved to the ground.

"It's very sudden, and it's very panicked," said one family member, who agreed to speak but asked not to share her name. "You cannot imagine this happening to you."

Since then, the store has been closed its entrance covered with plywood and steel gate

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