Published on : 13 Oct 2025, 4:35 am 3 min read

A District Consumer Disputes Redressal Commission at Delhi recently ordered e-commerce platform Amazon and a laptop seller Appario Retail to refund and compensate a consumer for delivering a wrong item instead of the laptop he ordered [ Harjas Singh Sodhi Vs Amazon Retail India Pvt. Ltd. ].

It also rejected the "vague" reasons earlier cited by Amazon's customer care to reject the customer's request for a refund.

The Bench presided by President SS Malhotra and Member Ravi Kumar stated that it is the duty of the e-commerce platform to ensure that the correct product as displayed on the website is delivered to the consumers.

“These days online purchase of product has become routine thing and customers are purchasing many items

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