Daijiworld Media Network – California

California, Oct 13: Amid growing concerns over job losses due to artificial intelligence, Google Cloud CEO Thomas Kurian has assured that AI is meant to empower humans, not replace them.

Speaking to Big Technology, Kurian said AI helps employees perform better by taking over mundane and repetitive tasks, allowing people to focus on creative thinking and better decision-making.

He cited Google’s Customer Engagement Suite, an AI-powered customer service platform, as an example. The system handles minor customer queries, freeing up human agents for complex issues. “When we launched it, there were fears of job loss, but almost none of our clients let anyone go,” he noted.

Kurian acknowledged that fears around automation will persist as AI evolves, but

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