Google's Customer Engagement Suite, an AI-powered set of customer service tools launched last year, has taken on minor tasks like attending customer queries that do not warrant contacting servicing agent, he said. (Photo credit: Thomas Kurian's X Profile) Show Quick Read Summary is AI Generated. Newsroom Reviewed

Artificial intelligence is here to empower humans not replace them, Google Cloud CEO Thomas Kurian said. His remarks came when concerns of a possible widespread job loss, especially in the IT industry, has increased.

AI is here to help people do their job better by removing workload of minor tasks, rather than supplanting employees, Kurian said in an interview to Big Technology .

Google's Customer Engagement Suite, an AI-powered set of customer service tools launched las

See Full Page