With only a fifth of Indian companies equipped for AI solutions, Cisco is seeking to help Indian companies close the gap between intent and execution, said Liz Centoni, Executive Vice President and Chief Customer Experience Officer in an interaction with businessline . India is a significant country of focus for Cisco.

What is Cisco working on in the AI segment and specifically in India?

In a customer experience survey 93 per cent believe that Agentic AI will enable vendors like us to deliver more personalised, proactive, and predictive experiences versus the reactive approach that most people take today. Yet, Cisco’s AI Readiness Index showed only 2 per cent of those same organisations believe that they’re ready to maximise the impact of AI capabilities.

Only 21 per cent of Ind

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