A Jacksonville nonprofit serving homeless veterans has cut its payment processing time to two days following complaints earlier this year about delayed rent payments to landlords.

Changing Homelessness, which manages housing assistance for about 1,200 veteran households, implemented system-wide changes after landlords and tenants reported payment delays that jeopardized their livelihoods.

“We have made some adjustments in the way our back office looks and approves checks since the last time we talked,” Dawn Gilman, CEO of Changing Homelessness, said in a recent interview with News4JAX.

We spoke to Gilman back in April after veterans and at least one landlord spoke out about their disappointment in the program.

She told us that changes would be made to serve the veterans better.

The or

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