‘Miserable’ CrossCountry trains are 'incredibly poor experience' says WECA mayor

‘Miserable’ CrossCountry trains are 'incredibly poor experience' says WECA mayor View 2 Images

The mayor of the West of England region has complained about having a miserable experience catching CrossCountry trains. The operator runs services from Bristol Temple Meads up to Birmingham and Manchester and down to Devon and Cornwall.

Helen Godwin said the customer experience is 'incredibly poor' on CrossCountry services. Passengers will be all too familiar with delays, overcrowding and cancellations, while people travelling for work can struggle to get any work done without connecting to the internet.

She told councillors on the overview and scrutiny committee that she drafted an angry email to the managing director of CrossCountry, but has not yet sent it. The company was owned by Deu