Proposed consumer protections for Australian passengers fail to address security bottlenecks at airports that frustrate travellers, and the lack of a clear compensation rule for airline delays is a disappointment, say aviation stakeholders.

The Australian Airports Association describes the exclusion of government agencies such as Australian Border Force from the government’s proposed Aviation Consumer Protection scheme as a “major weakness in the framework”.

Smartgate gridlock is excluded from the planned consumer rights bill. Credit: Eddie Jim

“For passengers, waiting in long immigration queues or being delayed by air traffic control are all central parts of their airport experience,” the AAA said in its submission on the proposed scheme, which has been promised by the Albanese g

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