What's the story

Salesforce, one of the world's largest software companies, has revealed that it is saving around $100 million a year by using artificial intelligence (AI) in its customer service operations. The announcement was made during the company's annual Dreamforce conference in San Francisco. Salesforce has started using AI tools to automate tasks previously handled by human customer service agents. These include answering common queries, resolving basic problems, and assisting in early sales stages.

AI adoption

AI tool adopted by over 12,000 businesses

Salesforce is using its own AI platform, which has been adopted by over 12,000 businesses. Reddit is one such company that has used the tool and reduced its customer support resolution time by a whopping 84%. The automatio

See Full Page