SPRINGFIELD, Ill. (WTVO) — Illinois lawmakers are criticizing the state's Department of Corrections over a recent change to how mail is being processed and delivered to prisoners.

Since September 29, Illinois prisons have stopped giving physical mail to inmates, instead providing them with tablets to receive emails. The change aims to prevent drugs from entering prisons, according to the IDOC.

"We received some answers to questions from our September meeting on Friday last week. We have to accelerate and improve the collaborative process between the Department of Corrections and this committee," said Rep. Ryan Spain (R-Peoria).

Lawmakers and families of incarcerated individuals claim the rollout has not been implemented properly. They say the app used for scanning mail does not work as

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