One of your best employees comes into your office, shuts the door, and asks if you can talk. You brace to hear her give two weeks’ notice, but what she says instead catches you off guard. She asks to work remotely twice a week to manage side effects of a new medication for a recent diagnosis.

Your thoughts start racing about issues her working remotely could cause… Some of her responsibilities require being present in the office. She may not work as well at home. Plus, it would not be fair to her coworkers, all of whom work on-site. Your knee-jerk reaction is to just say no.

That would be a mistake. Your employee has just requested reasonable accommodation under the Americans with Disabilities Act (ADA). The ADA requires employers to engage in an interactive process with employees wh

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