PORTLAND, Ore. (KOIN) — An investigation has revealed Multnomah County needs to be more responsive to residents who contact local offices.

Public-facing offices — like the Department of Community Justice, rather than the Internal Service Division — return phone calls at an average of 80% of the time, according to the audit the Multnomah County Auditor’s Office uncovered on Wednesday. The report also shows that offices responded to emails about 87% of the time on average.

Watchdogs said they opened the investigation after the ombudsperson called attention to several complaints from residents who had been unable to reach county employees.

“The public expects their government to be responsive, and since Multnomah County provides many critical services, staff need to ensure people consisten

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