Two senior officials working at the Canada Revenue Agency say the agency surpassed its target for answering more calls from Canadians ahead of schedule.

On Sept. 2, Finance Minister François-Philippe Champagne set a 100-day timeline for the CRA to fix call centre delays, putting the deadline at Dec. 11. The CRA then said it wanted to answer at least 70 per cent of calls by mid-October.

Melanie Serjak, an assistant CRA commissioner responsible for most contact centres and front-line services to taxpayers, told The Canadian Press that target was surpassed by the beginning of the month.

She said between Sept. 29 and Oct. 3, CRA’s call centres answered 77 per cent of incoming calls.

The CRA reports that, between June 30 and July 4, it answered 35 per cent of calls.

The CRA said in a s

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