Which of these statements are not true?

I would rather talk to a person than an automated customer service call.

I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “

Almost 4 out of 5 customers prefer talking to a human, even if there is a wait time.

Within two years, many of the human customer service representatives will return.

Half of companies using AI in place of human customer service reps will change their plans.

According to Garntner, an American research and advisory firm, all of the points above are correct. Research shows that over the short-term, there will be fewer human agents because of automation, but the complexity of transactions and the desire for more personalized attention by customers will demand human agents.

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