Amazon’s Alexa was one of the many tech services impacted by a major Amazon Web Services outage that started on Monday morning, Oct. 20.

According to Downdetector, reports of an Alexa outage peaked around 4 a.m. ET, when about 5,500 users complained of problems with Alexa. Reports then subsided before reaching a second peak at around 1 p.m. ET, when about 4,400 reported issues.

Issues with Alexa began to be reported at around 3 a.m. ET, at the same time as a large AWS outage was beginning. According to AWS, the outage was rooted in its US-EAST-1 Region, which is based in Northern Virginia.

Thousands of users reported issues with other websites and apps like Venmo, Snapchat and Chime.

Amazon was still working to resolve the issue Monday afternoon, Oct. 20.

"We have narrowed down the source of the network connectivity issues that impacted AWS Services. The root cause is an underlying internal subsystem responsible for monitoring the health of our network load balancers," AWS said in the an update on its status page just before noon ET.

AWS said the issue originated from the "EC2 internal network." EC2 refers to Amazon's "Elastic Compute Cloud" service, which provides on-demand cloud capacity within AWS, Reuters reported. EC2 is used by companies to run virtual servers to develop, launch and host applications.

Amazon did not immediately respond to USA TODAY’s request for comment.

Contributing: Reuters; Melina Khan, USA TODAY.

Fernando Cervantes Jr. is a trending news reporter for USA TODAY. Reach him at fernando.cervantes@gannett.com and follow him on X @fern_cerv_.

This article originally appeared on USA TODAY: Is Amazon Alexa down? Thousands report issues amid AWS outage

Reporting by Fernando Cervantes Jr., USA TODAY / USA TODAY

USA TODAY Network via Reuters Connect