If you have a beef with the taxman or were just looking for some basic information on programs or your personal account, more often than not you waited too long to get that information from the Canada Revenue Agency. And on many occasions, the information provided was incorrect.

Auditor General Karen Hogan delivered a scathing report on the CRA yesterday, telling the agency that the personnel in the call centres receive inadequate training.

The contact centres provided accurate responses to questions about individuals’ taxes only 17 per cent of the time between February and May 2025

The report said the CRA seems more concerned with adhering to schedules for shifts and breaks than with the accuracy and completeness of information they provided to callers.

AG Karen Hogan says Canadians e

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