Banks failed to transfer their clients’ money. Gamers lost their streaks. Peloton riders struggled to log into classes.

For a few hours early Monday, a service outage at Amazon Web Services triggered a rippling cascade of error messages and system malfunctions across the internet, revealing just how much daily life functions on the cloud-based servers of one provider.

But perhaps the rudest awakening was felt by those sleeping on Eight Sleep’s high-spec internet-enabled mattresses. As the outage caused cloud servers to fail, people reported being awoken in discomfort by beds that locked in an upright incline, became unbearably warm, blinked flashing lights or even sounded a wake-up alarm.

“That is not the experience we want to provide and I want to apologize for it,” said Matteo Frances

See Full Page