Amazon is one of the sought-after e-commerce platforms, especially during its annual festive season sale, attracting customers with exciting offers and deals, particularly on mobiles like iPhones.

K Veeresh, a resident of C Belagal village in Kurnool district, had ordered an Apple iPhone 15 Plus (128 GB, Yellow) through Amazon on September 29, 2024, paying Rs 79,900.

When the package came, Veeresh’s excitement soon turned to shock and anger when he received an iQOO Neo 9 Pro handset instead.

Despite multiple complaints, neither Amazon nor the sellers resolved the issue or refunded the amount.

Frustrated, Veeresh approached the Kurnool District Consumer Disputes Redressal Commission, which issued non-bailable warrants against Amazon and two associated sellers: Clicktech Retail Pvt. Ltd.

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