When Amazon Web Services suffered an outage on Monday morning, it practically took down the internet with it. There went all of Amazon’s services, from its shopping hub to its Ring doorbell cameras. ChatGPT went quiet. “Smart” mattresses became unsleepable. Video games like Fortnite blinked out, as did platforms like Snapchat and banking apps.

An even greater source of alarm was how long it took to fix the outage. Issues related to the crash were first reported at 3:11 AM EST. Three hours later, the AWS dashboard said the underlying issue had been “fully mitigated.” But it wouldn’t be until 6:53 PM that Amazon announced that all its services were returned to “normal operations.” Over half a day had passed, causing an estimated billions of dollars in lost productivity.

The cause was blame

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