Airbnb continues to expand Experiences as it now allows guests to connect with each other during their travels. The company's CEO, Brian Chesky, happily announced 65 new features that were "based on feedback." However, both travelers and hosts seem unhappy about the updates. On social media, users called out the platform for not addressing bigger issues.

Airbnb's new features focus on social features and AI-powered customer support. While some applaud these changes, others feel as though the company has overlooked bigger concerns from both guests and hosts. Infuriated users have expressed a mix of complaints, from poor customer service to safety concerns and other problems between guests and hosts . Here's a closer look at Airbnb's new features.

Airbnb's New Social Features And AI Cust

See Full Page