The General Insurance OmbudService (GIO) has reported its busiest year on record, responding to more than 7,300 consumer inquiries in 2024 to 2025, a 17% increase from the previous year. The results came as Canadians increasingly turn to the organization to resolve property and casualty insurance disputes.

In its newly released Annual Report, the GIO said the rise in complaints reflects growing consumer awareness of dispute resolution services and the increasing complexity of insurance-related issues. The organization also noted that it continues to focus on efficiency and service quality as volumes climb.

To manage the surge, GIO restructured its consumer service team to better handle the higher caseload. The changes have significantly improved turnaround times, reducing the average tim

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