At Dreamforce 2025 in San Francisco, Salesforce’s Chief Digital Evangelist Vala Afshar said that the world must “unlearn most of the recipes” of the past to stay relevant in the age of artificial intelligence, warning that companies that fail to adapt could be left behind.

Speaking to CNBC-TV18’s Aishwarya Anand on the sidelines of the event, Afshar said that the current wave of agentic AI marks a major inflection point in the evolution of technology. “For the first time in history, software is not just a tool; it can now execute and mimic some of the tasks that humans perform to conduct their jobs,” he said.

Afshar explained that Salesforce’s innovation journey in AI began with predictive capabilities, moved into the generative phase, and is now entering the agentic era — where humans a

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