SPRINGFIELD, MA (WGGB/WSHM) - Imagine needing emergency dental work, only to be turned away by your own dentist. It could happen to you if you’re one of the more than two-million people covered by one major insurer. Western Mass News investigates a problem you may not even know you have.

Western Mass News reached out to the company at the center of this whole situation, BeneCare, it’s the go-between for your dentist and your insurance company. For now, all you need to know we emailed the company twice. after the second email a spokesperson sent me back a statement saying they are making sure things move smoothly from this point forward for anyone who is one of their patients, but not much else. At the dentist, you’re at your most vulnerable, feet up, mouth open, it can be really scary.Eve

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