Reduced wait times for customer purchases and repairs will come from BYD Australia taking full control of operations, according to local boss.

Since taking over full control from July this year from third-party distributor EVDirect, BYD Australia is pledging a smoother sales and aftercare pathway for local customers.

Speaking to Drive, BYD Australia boss Stephen Collins said not only is the brand now able to better react to feedback – reflected in product changes – but has also reduced customer wait times on new orders.

“I think taking over as the OEM [original equipment manufacturer] really allows us to streamline things,” Collins said.

“And a good example is product planning. Our planning team has a direct line into the global product planning, design, engineering teams, so I think w

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