BOSTON —

With data breaches an everyday occurrence, freezing your credit is an important financial safety step.

But what if you can't unfreeze it?

That happened to a local man, and when he couldn't get help from one of the major credit bureaus, Experian, he turned to NewsCenter 5 for help.

Strange letters from credit cards they didn't have or banks they didn't use led John and Sandi Sambuchi to realize a few years back that someone was trying to steal John's identity. So they froze their credit, a process they found surprisingly easy. It's a good step for anyone to take.

"Nobody would be able to [open] credit cards or buy a car under my name because they can't check our credit," John Sambuchi said.

But in rare circumstances, that protection can also work against a consumer. It also m

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