Optus will add 300 people to its Australian call centres focused on Triple Zero customers and will on-shore its network operations from offshore contractors, in response to the catastrophic network failure that blocked Triple Zero emergency calls and has been linked to multiple fatalities.

Chief executive Stephen Rue and other Optus executives on Monday fronted a Senate inquiry into the catastrophic September 18, 2025 outage that prevented 605 customers from reaching Triple Zero for more than 14 hours.

Rue said that Optus accepted full responsibility for the failures and said he “regretted reforms were not embedded earlier to prevent them.”

“We are all deeply sorry, the tragic deaths of people during this outage will stay with us as individuals and as a company, as we investigate and

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