In a bid to improve the customer experience for FASTag users, the National Highways Authority of India (NHAI) has simplified the Know Your Vehicle (KYV) procedure. The Indian Highways Management Company Limited (IHMCL) has released new regulations that state that users will have enough time to finish the KYV procedure and that FASTag services will no longer be discontinued for vehicles that do not comply.

Since the system will automatically extract registration certificate (RC) details from the Vahan database, car owners only need to provide a front shot of their vehicle. Users will receive proactive assistance from issuing institutions, and a dedicated helpline for customer support will continue to be accessible.

The NHAI has updated the KYV procedure to make it easier to use, so user

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