Commonwealth Bank is the recipient of “a special prize” in Choice’s 2025 Shonky awards for failing its low income-customers , with the consumer advocacy group singling out Australia’s biggest bank for charging the cohort a collective $270m in unfair fees.

“When Asic caught a number of major banks charging low-income customers with excessive fees this year, CBA stood out from the pack,” said Choice’s CEO, Ashley de Silva.

The customers affected were eligible for low or no-fee accounts, which should have been designated automatically. While other major banks issued refunds to their customers, “CBA initially refused”. Australians to get at least three hours a day of free solar power - even if they don’t have solar panels Read more

CBA has since claimed it will issue refunds on a case

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