Air passengers may soon be able to cancel or change their tickets for free within 48 hours of booking, as the aviation regulator DGCA has proposed major changes to ticket refund rules.

The Directorate General of Civil Aviation (DGCA) also said that if a ticket is bought through a travel agent or online portal, the “onus of refund shall lie with the airlines as agents are their appointed representatives.”

Refunds must be completed within 21 working days

The DGCA added that airlines must complete the refund process within 21 working days. These new draft rules are part of proposed changes in the Civil Aviation Requirement (CAR) related to air ticket refunds, which come amid rising complaints and confusion over refund delays.

The draft also says an “airline shall not levy any addition

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