A Reddit post describing a customer’s chaotic encounter with Zomato’s AI-powered support assistant, Nugget AI, has gone viral after the user claimed he “broke” the chatbot while trying to cancel an order.

Sharing screenshots on the r/Zomato subreddit, the user detailed how the system repeatedly refused to connect him to a human representative, leaving him exasperated. Advertisement

“I just broke the Zomato customer service AI, and honestly, it was my only option after the nightmare I went through,” he wrote.

‘All I wanted was to talk to a human agent’

According to the post, the ordeal began when the user mistakenly added extra items to his cart while rushing home with his one-year-old daughter. “I was on my way home with my cranky 1-year-old daughter and accidentally added a bunch of

See Full Page