Through 2027, Generative AI (Gen AI) and artificial intelligence agent use will create the first true challenge to mainstream productivity tools in 30 years, prompting a $58- billion market shakeup, a recent Gartner report has said.

The tech research and advisory firm expects organisations to increasingly shift everyday work to AI-driven workflows, reducing the reliance on legacy software formats that have long shaped how productivity applications are designed and sold.

“Legacy formats and compatibility will decline in importance, reducing barriers to entry and resulting in new competition from a wide array of vendors,” Gartner said in a release.

The cost and packaging of common Gen AI features will also shift, with some currently paid capabilities likely to move into free tiers, making

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