Anyone who has ever worked stressful retail jobs can assure you, no, the customer is most certainly not always right. The entitlement and toxicity you sometimes see among consumers close to the holidays is mind-boggling. And it’s likely to make you lose the remaining smidgen of faith you still had in humanity.

To prepare for this year’s run-up to the Thanksgiving and Christmas shopping season, we’re featuring some of the most horrifying and nightmarish things that retail workers had to deal with on Black Friday. Scroll down for a crash course on how no sane human being should ever behave.

Manager at GameStop: kid pooped on our floor because his mom didn't want to leave and have to stand in line again.

I got punched in the face because I didn't know what a zhu zhu pet was.

My first day

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